1.Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer of first aid and medical supplies, with our own factory in Guangzhou, China.
2.Q: How long has Firstar been in business?
A: We were established in 1996 and have over 25 years of industry experience.
3.Q: What certifications do your products hold?
A: Our products are certifed under ISO 13485, ISO 14001, MDSAP, and BSCI, and comply with CE, FDA, UKCA, MDL, and DIN 13164 standards.
4.Q: Can you provide OEM/ODM services?
A: Yes, we offer product customization, including logo, packaging, and kit contents, to meet specifc client and market needs.
5.Q: What types of products do you offer?
A: Our portfolio includes first aid kits, wound care dressings, emergency bandages, CPR and resuscitation devices, personal care products, and more.
6.Q: What is your minimum order quantity (MOQ)?
A: MOQ depends on the product type and customization requirements. Please contact us for detailed information.
7.Q: How long is your delivery time?
A: Standard lead time is usually 30-45 days after order confirmation, depending on order size and customization.
8.Q: Do you provide samples?
A: Yes, samples are available upon request. Sample charges may apply and can be refunded after order confrmation.
9.Q: Which markets do you serve?
A: We supply to over 100 countries worldwide, including Europe, North America, the Middle East, and Asia, meeting various internation-al standards.
10.Q: How long does a quotation take?
A: In most cases, we respond within a couple of days receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.
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